AIDET PT Department.wmv

This is a film of the Physical Therapy Depratment at Chestnut Hill Hospital demonstrating how they use AIDET, a Studer Group Principle for Customer Service. AIDET is an acronym for Acknowledge, Introduce, Duration, Explaination, and Thanks. Directed and filmed by Christian Mongrain, Director of Rehab Services
Author: arktriathlete; Tags: AIDET Studer


















