Dispatchers Save Lives

In this clip from the early 90's, powerphone founder Phil Salafia talks about the empowerment principles that powerphone was founded on and the importance of the 9-1-1 call taker in an effective emergency response.

In this clip from the early 90's, powerphone founder Phil Salafia talks about the empowerment principles that powerphone was founded on and the importance of the 9-1-1 call taker in an effective emergency response.

powerphone recognizes QVEC, CT dispatchers for their role in providing pre-arrival instructions to a child caller. The QVEC staff utilizes powerphone's Total Response Computer Aided Call Handling software to provide emergency medical dispatch (EMD) pre-arrival instructions.
Tags: EMD PowerPhone Total Response CACH dispatcher training

powerphone Director of Training George Deuchar speaks about the challenges of handling child callers in the wake of the Robert Turner 9-1-1 call in the City of Detroit

Opening sequence from award winning HBO America Undercover Series featuring George Deuchar, powerphone's Director of Training. Filmed on location at a powerphone Suicide Intervention class in New Orleans, LA.
Tags: PowerPhone 9-1-1 dispatcher training suicide intervention deuchar

In the wake of the campus shooting at Northern Illinois University, powerphone recognized dispatcher from the campus, local and county public safety agencies. Their professionalism in a time of crisis likely prevented further loss of life.

powerphone introduces Total Response Computer Aided Call Handling (CACH) with this 3 minute infomercial.
Tags: powerphone 9-1-1 CACH Total Response

powerphone launches Total Response: Computer Aided Call Handling at the '03 APCO Conference. Segway and all!
Tags: powerphone 9-1-1 cach dispatcher computer aided call handling

Graduates of the powerphone Emergency Medical Dispatch course held at the Singapore Civil Defence Force shout out the powerphone 3C's of Courtesy, Confidence and Concern.

News coverage of a powerphone award ceremony recognizing the professionalism of a QVEC 9-1-1 dispatcher in effectively questioning a child caller whose mother was having a seizure.
Tags: 9-1-1 call PowerPhone

powerphone Director of Training George Deuchar makes his film debut in The History Channel's "The Real Wolf-Man".