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Technical Support (Hotel Systems) – Brillantez Solutions Pte Ltd

Sunday, April 12, 2009

Technical Support – Hotel Systems

Typical Duties:

Assist in configuring and installing and supporting your product suite and associated interfaces when required.
Work with customers to ensure that the contractual service expectations are exceeded.
Responsible for the entry, tracking and management of all incoming support calls.
Work with the support teams to ensure service level requirements are exceeded.
Provide pre-sales support to local and regional partners.
Provide end user training.
Liaise with subject matter experts in the regional office on client requests for product enhancements.
Be familiar with and adhere to the latest training and installation standards and procedures.
Ensure familiarity with new releases as they become available.
Duties may include travel, shiftwork and weekend work.

Qualifications:

Familiarity with Windows 2000 / 2003 Operating System, Windows 98, 2000, XP and Microsoft SQL Server is highly desirable.
Basic working knowledge of networks, PCs and troubleshooting installation issues is highly regarded.
Experience in Microsoft suite of products in particular, Word, Excel, Outlook, PowerPoint is highly regarded.
Excellent written and spoken English are highly regarded.
Minimum Diploma or Degree in Information Technology or related disciplines.
Fresh graduates welcome to apply.

Interested candidates, please email us detailed resume.