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Technical Support Engineer – VIEWQWEST PRIVATE LIMITED

Friday, April 24, 2009

Category: Jobs. Tags: Information Technology (I.T.) - System & Network Support, Jobs in Singapore, Student / Fresh Graduate / No Experience, Telecommunications - Network Administration, Telecommunications - Systems Engineering, VIEWQWEST PRIVATE LIMITED.

Technical Support Engineer VIEWQWEST PRIVATE LIMITED

Viewqwest is founded with the vision to be the connectivity partner for Businesses. As one of the leading Internet Service Provider, we continuously leverage on our strength in technology to address our customers’ need for reliable, cost-effective and secure connection, anywhere in the world. We offer a full portfolio of managed services for businesses, including:

Dedicated, Broadband and Remote Internet Access
Virtual Private Networks (VPN) and Internet Security
Managed Mail and Web Hosting
Data Center / Disaster Recovery Solutions
IP voice and fax

With offices in the region, we continue to position ourselves as an important partner in our clients’ growth and expansion into these regions. We welcome you to join us, as part of our team to achieve this objective.

Technical Support Engineer

The Technical Support Engineer is responsible for handling customer questions and complaints with the highest degree of courtesy and professionalism to address customer issues with one call resolution. You will provide telephone-based support to end users on network and software related issues. Experience in a call centre environment as well as familiarity with general troubleshooting of networking software related problems is an added advantage for this position.

In this position you will identify, research and resolve technical problems based on pre-established guidelines, document, track and monitor problems to ensure a timely resolution, identify patterns of failure and symptoms of underlying issues and work with network and systems engineers in problem resolution.

You will be part of a best-in-class call centre environment team that provides the best possible support to our customers. A Diploma in Computer Science or Computer Information Systems is preferred. Fresh graduates are welcome to apply.

Requirements for this position:

Understanding of networking protocols such as TCP/IP, DHCP, DNS
Familiarity with network technologies such as SMTP, POP, IMAP, HTTP
Strong written and verbal communication skills.
Self-motivated and team-oriented
Demonstrates ability to learn quickly and adapt to a rapidly changing environment
Fundamental experience in troubleshooting network and software problems.
Diploma in Computer Science or Computer Information Systems.

Interested candidate should email to us with your CV. CV of candidates not short listed will be kept for future references as we grow.