Please click the arrow below to see latest jobs!

Software Support Engineer – Alert Life Sciences Computing Asia Pte Ltd

Thursday, February 12, 2009

Category: Jobs. Tags: Alert Life Sciences Computing Asia Pte Ltd, Information Technology (I.T.) - IT Technical Support, Information Technology (I.T.) - Others, Information Technology (I.T.) - SAP / Oracle, Information Technology (I.T.) - Software Testing, Information Technology (I.T.) - System & Network Support, Jobs in Singapore.

Software Support Engineer Alert Life Sciences Computing Asia Pte Ltd

ALERT Life Sciences Computing ASIA Pte Ltd (ALERT Asia) is part of the ALERT Group of Companies, The parent company is based in Europe which has a multidisciplinary team of about 500 permanent employees, including clinicians, designers, architects, engineers, consultants, mathematicians, and managers. Alert is dedicated to the development, distribution, and implementation of clinical software solutions to create paperless clinical environments.

ALERT® is a family of EMR and data warehouse solutions for all clinical settings, with the widely demonstrated capacity to produce 100% paper free environments, facilitating the implementation and documentation of P4P initiatives. ALERT® has intuitive features and functionalities that are unmatched in the marketplace. It includes biometrics, tracking, workflow concepts (which allow for continuous endorsement of information to relevant users), clinical documentation for all healthcare worker profiles, clinical decision support, CPOE, prescription, automatic coding (doctor and hospital), and a clinical and financial data warehouse.

We invite talented and highly motivated individual who enjoys working in a very challenging and fast-paced environment to join Alert Asia. Be part of the team in the expansion of Alert in the Asia Pacific Region

Software Support Engineer

Job Description:

The candidate will have to ensure maintenance and provide remote technical support to the ALERT® suite of products by analyzing, diagnosing, prioritizing and solving technical issues reported by customers.
Primary responsibilities include responding to critical events, integration issues, configuration settings and analyzing code.
He/she will have to properly document and keep track of all interaction regarding the reported issues using the Company’s ticket management system, as well as communicate product issues and enhancements to the Support, Development and Product teams in the company’s head office.
He/she will have to perform product debugging, develop and maintain engineering documentation and solve customer issues with completeness and timeliness, according to Service Level Agreements.
Decisions and work methods must comply with established procedures, workflows, practices and guidelines.

Requirements:

Degree in IT;
2-3 years of hands-on experience in supporting software systems;
Thorough knowledge of ORACLE and PL/SQL;
Thorough knowledge of Windows and LINUX platforms;
Excellent problem-solving skills with solution-driven focus;
Customer service and process-oriented (prior customer support experience is a plus);
Excellent oral and written communication skills (English);
Willingness and availability to travel as needed.

Offer: