Quality Assurance (ITSM) Officer – Samsung SDS Asia Pacific Pte Ltd

Samsung SDS Asia Pacific Pte Ltd

Today, we are witnessing a wave of changes toward a new ubiquitous world.

Samsung SDS is at the forefront of this revolution, helping you take initiative and become a global leader for the times. Utilizing expertise accumulated from a broad array of projects, technologies adapted for every situation, creative problem-solving abilities and stable information sharing and processing capability, we provide comprehensive plans and solutions to meet any situation.

We invite you to ride with us this wave of change.

Quality Assurance (ITSM) Officer

Responsibilities:

• Contribute to the development of IT Quality policies, standards, guidelines and procedures based on ITIL
• Improve service support functions and processed
• Daily ITSM system support
• Drive and implement standard processes and tools to manage production services

Requirements:

• Candidate must possess a diploma or degree in IT, Computers or Engineering with at least 4 years experience in ITSM
• ITIL foundation is required
• Experience in data analysis by using SQL
• Good working attitude and time management

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