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Network Operations Engineer – Tandberg Asia Pacific Pte Ltd

Saturday, January 17, 2009

Category: Jobs. Tags: Information Technology (I.T.) - IT Project Management, Information Technology (I.T.) - IT Quality Assurance, Information Technology (I.T.) - IT Technical Support, Information Technology (I.T.) - Others, Information Technology (I.T.) - System & Network Support, Jobs in Singapore, Tandberg Asia Pacific Pte Ltd.

Network Operations Engineer Tandberg Asia Pacific Pte Ltd

TANDBERG is the leading global provider of telepresence, high-definition video conferencing and mobile video products and services with dual headquarters in New York and Norway. TANDBERG designs, develops and markets systems and software for video, voice and data. The company provides sales, support and value-added services in more than 90 countries worldwide. TANDBERG is publicly traded on the Oslo Stock Exchange under the ticker TAA.OL. Please visit www.tandberg.com for more information.

Network Operations Engineer

This position will be primarily responsible for:

Maintaining the automation and ongoing functions of the network infrastructure in Tandberg
Developing and providing service monitoring tools to ensure high level of system availability
Working with Tandberg IT Development team to define, develop, and implement operational concepts, standards, and tools in best of breed network infrastructure using industry best practice guidelines
Acting as escalation point for Tandberg IT Business Support teams for more complex network-related tickets, including Problem Management for root cause analyses and resolution
Leading in Release Management
Evaluating, selecting, and interfacing with Remote Operating Centers and Outsourced Service Providers, following up on SLAs
Defining OLAs in supporting the Business Support teams and providing input on SLAs towards Tandberg’s internal users
Providing guidance and training to Tandberg IT Business Support teams on network technologies adopted by Tandberg IT
Keeping abreast of latest network tools and technologies, and constantly evaluating our current network environment in order to provide the best solutions to Tandberg users so that they can maintain the edge over our competitors in our business processes

Technical requirements include:

Extensive working experience with network tools and technologies in a global network environment
Excellent knowledge of TCP/IP, Layer 2 and 3 networking, VOIP, ISDN, MPLS, and other protocols like SIP, H323, and H320
Experience with video networking, especially with Tandberg products, will be a bonus
Experience with managing communications applications like MS Exchange, MS Office Communication Server (OCS), Blackberry, and ActiveSync is desirable

Non-Technical requirements include:

Willingness and ability to share knowledge and present ideas confidently either verbally or in written form (FAQ, Knowledgebase, Training Manual etc.) in an organized manner
Resourcefulness in finding new solutions and technologies to resolve problems or improve current situations
Able to travel up to 15% of the time
Able to embrace and adapt to changes
Thorough and consistent in documenting IT standards and processes

This position requires you to be a team player, working with IT Service Development team to define standards and solutions, acting as mentor and escalation point for Customer Support engineers, and interfacing with Service Managers to formulate SLAs and OLAs in supporting the business. You will need to be sharp on details yet able to see the bigger strategic picture. You will be consistent in ensuring that standards are being followed yet be a champion for changes in introducing new technologies and methodology to the organization. Being nimble is the key

The position requires the ability to proactively work toward achieving optimal performance with respect to specific services and duties globally, with the help of other IT teams and outsourced operational partners. You will be expected to create, document and maintain the processes and work to unify the IT environment into one global and stable standard. The position will also be involved with helping service managers with developing related SLA’S addressing user expectations across the organization.

You are a key element in monitoring service availability, problem management, QA, root cause analysis, and release management. You are innovative and always trying to find solutions or come up with better alternatives. You are always learning and helping others to learn. Your key success is underscored by the stability of the IT infrastructure and the ability to get problems fixed even before the users realize it.

Please email us your resume.