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Learning & Development Manager – Watson’s Personal Care Stores Pte Ltd

Saturday, February 21, 2009

Category: Jobs. Tags: Human Resources / Recruitment, Jobs in Singapore, Watson's Personal Care Stores Pte Ltd.

Learning & Development Manager Watson’s Personal Care Stores Pte Ltd

Reporting to the Human Resources Director, you will be responsible for managing Company-wide learning & development programs and initiatives, including field training and execution of activities to enhance the knowledge and service standards throughout the Company’s operations.

Responsibilities:

Work closely with department managers in identifying employees’ training needs and put together training roadmaps;
Design, develop and facilitate in-house training programs;
Conduct regular reviews to align training to business objectives and measure training effectiveness;
Develop and enhance customer service and service recovery standards, and service improvement action plan;
Conduct regular audits on training programs and service delivery at all stores to ensure consistent adherence to policies and standards;
Design and implement regular service updates/case studies to all staff for participation;
In-charge of Management Trainee Program, Training Needs Analysis (TNA) and Total Company Training Plan (TCTP);
Support OD processes such as Change Management, Performance Management, Succession Planning, Talent Management, etc.;
Maintain systematic documentation of training records, ensuring that it meets mandatory requirements;
Prepare and monitor periodic evaluation reports of training programs;
Lead/participate in ad-hoc projects when required.

Requirements:

Bachelor Degree, those with a Diploma in HRD are preferred;
Preferably ACTA certified (Advanced Certificate in Training & Development);
Minimum 6 years of HRD experience, proficient in field training and in SDF and SRP administration;
Proven experience in designing, delivering and auditing training programs and service delivery;
Ability to interact effectively with people at all levels is necessary;
Able to be hands-on and work independently under pressure and tight deadlines;
Analytical, highly organized with high level of drive, team spirit and a service mindset;
Exceptional communication (spoken and written), interpersonal and presentation skills;
Bilingual in English and a second language, and proficient in MS Office skills;
Candidates with prior related experience in FMCG, fast food or challenging retail environment are preferred.

If you are a dynamic and self-motivated achiever, please email us your detailed resume, stating your current and expected salaries, and availability.

Please state Application for Learning & Development Manager in the e-mail subject heading.

We thank all applicants for their interest, but regret that only shortlisted candidates will be notified.