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IT Service Desk Specialist – Danisco Singapore Pte Ltd

Thursday, December 25, 2008

Category: Jobs. Tags: Customer Service, Danisco Singapore Pte Ltd, Information Technology (I.T.) - Application Specialist, Information Technology (I.T.) - IT Technical Support, Information Technology (I.T.) - Others, Information Technology (I.T.) - System & Network Support, Jobs in Singapore.

IT Service Desk Specialist Danisco Singapore Pte Ltd

We are a wholly owned Foreign Company, with headquarters in Europe and a strong workforce of 10,000 over staff. We are one of the world’s largest producers of value added ingredients products with a R & D centre in Singapore.

IT Service Desk Specialist

Responsibilities:

Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
Ability to work responsibly with or without direct supervision.
Working knowledge of common operating systems and software applications
Must be fluent in English and Mandarin, also desirable Bahasa.
Must be available for immediate international travel (if required) for training.
Specific duties include but are not limited to the following:
Providing IT Support, assistance and issue resolution to global (internal) customer base. Support is to be provided via helpdesk application, phone, face-to-face (for local site), email and other tools, e.g. remote control.
Performing scheduled task including backup checks and tape and liaising with local IT contacts at various site to ensure complete and correct backups.
Monitoring of automatic system alarms and logging issue with appropriate provider as and when required.
Liaising with other (internal) global support resources to ensure smooth transition between time-zones & regions for incident and problem resolution.
Follow standard Servicedesk operating procedures and accurately log all incidents in the tracking software.
Ensure performance meets agreed Service Level Agreements and incidents are prioritized and assigned appropriately.
Other duties as assigned by Regional IT Director