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Desktop Analyst – Discovery Asia, Inc

Tuesday, May 12, 2009

Category: Jobs. Tags: Discovery Asia. Inc, Information Technology (I.T.) - Application Specialist, Information Technology (I.T.) - IT Technical Support, Information Technology (I.T.) - Others, Information Technology (I.T.) - System & Network Support, Information Technology (I.T.) - Technical Writing, Jobs in Singapore.

Desktop Analyst Discovery Asia, Inc

AT DISCOVERY NETWORKS ASIA-PACIFIC, WE LIVE AND BREATHE THE ATMOSPHERE OF DISCOVERY CONSTANTLY.

With seven leading networks — Discovery Channel, Animal Planet, Discovery Travel & Living, Discovery HD, Discovery Home and Health, Discovery Turbo and Discovery Science — reaching 454 million cumulative subscribers, each day is a new challenge as viewers across different cultures and 32 countries and territories in Asia-Pacific tune in to explore their world and satisfy their curiosity.

Desktop Analyst (9-month contract with benefits)

You will be responsible for providing 1st level technical troubleshooting on client workstations. You will provide support to WinXP, MS Office, printer issue and in-house application via on-site, email and phone.

You will perform server room, backup & recovery tasks and setup/upgrade PC & OS installation. Must be a team player and work with minimum supervision.

Key Responsibilities:

Plan and provide on-going support, maintenance and analysis of existing and new setup to meet the business needs of the organization.
Assist in project’s controls, scoping, documentation, vendor and resource management, from planning through to the completion of the projects as part of the project team support.
Oversee all regional office support and IT requirements. Coordinate with Technical and Business Operations on issue resolution and support for Discovery Networks Asia-Pacific and associates.
Perform other related duties as assigned.

Requirements:

Minimum of 1-2 year’s experience in a support position, preferably, in service desk support, working with other Helpdesks engineers and IT professionals.
Minimum of a technical certification.
Good knowledge of desktops and applications in an end-user environment, and as system operator level managing servers in a small to medium enterprise wide environment.
Excellent organizational, analytical and interpersonal skills. Proven experience in escalation, resolving issues and ticket handling is preferable.
Manage multiple tasks and effectively handling shifting priorities and carry on through task completion.
Excellent speaking & writing skills in English. As you are required to work with Chinese speaking clients and vendors, you must also be fluent in Mandarin.

Successful candidates can look forward to an attractive compensation and benefit package that is commensurate with experience and qualifications.

Please email us your complete resume and CV or mail to:

Human Resources
Discovery Networks Asia-Pacific
3 Changi Business Park Vista #03-00
Singapore 486051

Closing Date: May 22, 2009

Only shortlisted candidates will be notified.