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Contact / Call Center IT Technical Support – International SQL Star Pte Ltd

Monday, March 23, 2009

Category: Jobs. Tags: Information Technology (I.T.) - Hardware Design & Engineering, Information Technology (I.T.) - IT Technical Support, Information Technology (I.T.) - Others, Information Technology (I.T.) - System & Network Support, International SQL Star Pte Ltd, Jobs in Singapore.

Contact / Call Center IT Technical Support International SQL Star Pte Ltd

SQL Star a Global IT Solutions & Services enterprise. With 13 offices and two development centers in India and wholly owned subsidiaries in Australia, Singapore and United States of America, SQL Star is strategically poised to deliver complete IT solutions & Business Software Developer tools to its customers.

SQL Star in Singapore is an IT Solutions & Services company with over 12 years of presence here. We are Microsoft Gold Certified Partners in Business Solutions. The global team is around 2500.

In Singapore, we are over 70 consultants serving at our clients in Banking, Finance, Healthcare and Manufacturing segments across technologies that include:

Microsoft Office SharePoint Server (MOSS 2007)
Datawarehouse/Business Intelligence Solutions
Custom Application Development/ Support & Maintenance
E-Learning (Custom courseware development)
Staff Augmentation Services (across various technologies) we do both contract and permanent staffing

SQL Star is where Knowledge Meets Business.

Please visit our company website www.sqlstar.com

Contact / Call Center IT Technical Support

Pre-requisite:

Diploma/Bachelor Degree, preferably with Engineering or Information Technology stream
Excellent communication (both oral and written) skills is a must
Candidates should Innovative, resourceful and with Strong analytical skills
Able to work independently under minimal supervision

Requirement #1 : Contact / Call Centre – IT Technical Support Engineer
Position Type : 6 months – extendable / Permanent
Experience : Min 3+ years of experience on the below skills
Start date : 1 week

Our end client a leading local bank in Singapore, is looking for suitable candidates for the position of Contact / Call Centre IT Support Engineer on the below mentioned technical skills to be based in Singapore

Qualifications, Skills and Competencies:

At least 3 years Info-comm. experience of which at least 2 years supporting contact / call centre and telecommunication technologies
Certification in contact / call centre products and solutions will be advantageous e.g. Avaya / Nortel / Aspect
Degree or Diploma in IT / Computer Science
Good communication skills, with strong email & oral communication

Job Description:

Support contact centre systems and applications to provide 24×7 business-as-usual (BAU) operational services to multiple consumer and business divisions
Primary systems and applications include IVR, CTI and SMS
Secondary systems and applications include PBX, call reporting and voice recording
Integration of primary systems with backend hosts (AS400, encryption modules, etc.)
Conduct routine operational and administration activities on the systems and applications in Production, Testing and Development environments
Perform and manage preventive maintenance activities
Manage and coordinate vendors in provision of maintenance service
Manage and troubleshoot issues with systems and applications
Ensure systems, applications and associated activities adhere to process and audit requirements
Produce monthly service management reports to end users
Attend weekly and monthly team and service management meetings for cross-sharing of information
Support call centre implementation projects where needed

To know more on this position please call Stella @ 6324 4424 Xtn: 118

Requirement #2 : IT Technical Support Technical Engineer
Position Type : 6 – 12 months – Extendable
Experience : Min 2+ years of experience on the below skills
Start Date : Immediate / 1 week

Roles & Responsibilities:

Internet connectivity – Design and set up of firewall systems, and DNS servers
Installation of software and operating systems
General networking – LAN & WAN: set up inter-office T1, and Internet T1/ISDN connectivity
Managing the production web servers
Configuring CISCO routers & software
Setting up systems and troubleshooting experience is a must

To know more on this position please call Kingsley @ 6324 4424 Xtn: 105 or 9389 9145

Please do revert with the following details: